Day 119 of 160

Day 119: The Angry Caller Role-Play

At a call center in Eastwood, Quezon City, team leader Gilda (A) is interviewing Aaron (B) for a post on a government hotline, and the last test is a role-play with an angry caller.

How to study this lesson 3 steps
  1. Read the situation under the title. It says who is talking and how they know each other, which decides how politely they speak.
  2. Read the dialogue line by line with its translation, until every line makes sense.
  3. Spend at least 30 minutes listening to native Tagalog. It doesn't matter if you don't understand it yet.

Dialogue

Audio for this lesson is coming soon. For now, read the dialogue and its translation.

Keys: E hide English · ← → previous / next day

  1. A

    Simulan na natin: ako ang galit na caller, ikaw ang agent.

    Let's begin: I'm the angry caller, you're the agent.

  2. B

    Magandang hapon po. Salamat sa inyong pagtawag sa hotline; paano ko po kayo matutulungan?

    Good afternoon. Thank you for calling the hotline; how may I help you?

  3. A

    Dalawang taon na akong naghihintay sa national ID ko, at pang-apat na tawag ko na 'to!

    I've been waiting two years for my national ID, and this is my fourth call!

  4. B

    Humihingi po kami ng paumanhin sa abala. Maaari ko po bang makuha ang inyong transaction number?

    We apologize for the inconvenience. May I have your transaction number?

  5. A

    Paumanhin na naman? 'Yan din ang sabi ng tatlong nauna sa 'yo!

    "We apologize" again? That's what the three before you said too!

  6. B

    Ma'am, gets ko po, nakakainis talaga 'yan. Hindi ko po kayo bababaan hangga't hindi pa natin 'to naaayos.

    Ma'am, I get it, that's really frustrating. I won't hang up on you until we've sorted this out together.

  7. A

    Uy, kumalma nga ako, ha. Labas muna ako sa role-play: saan mo natutuhan 'yan?

    Wow, I actually calmed down. Let me step out of the role-play: where did you learn that?

  8. B

    Sa nanay ko po, Ma'am. Dalawampung taon po siyang barangay secretary, at araw-araw may sumisigaw sa kaniya.

    From my mom, Ma'am. She was a barangay secretary for twenty years, and someone yelled at her every day.

  9. A

    Pakisabi sa nanay mo, salamat. Sa Lunes, magsisimula ka na.

    Tell your mom thank you. You start on Monday.

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